To “Dell” With It! Part 2<\/b><\/i><\/p>\n
What I thought would be a routine order of computer equipment has been a sluggish wait in eCommerce Limbo.<\/p>\n
Status as of Tuesday, January 21, 2003 9:59:16 AM Central Time<\/p>\n
1. Order Processing: Wednesday, January 08, 2003<\/b><\/p>\n
2. Pre-production: Wednesday, January 08, 2003<\/p>\n
3. In Production: Wednesday, January 08, 2003 <\/b><\/p>\n
a. Kitting b. Build c. Testing d. Boxing<\/p>\n
4. Shipping Prep: Thursday, January 30, 2003 !?!? <\/b> <\/i><\/p>\n
5. Estimated Ship Date: Thursday, January 30, 2003<\/p>\n
I’ve used Dell and recommended Dell equipment since I was first introduced to their company as an intern doing system adminstration work for the Air & Space Museum back in ’92…<\/p>\n
It amazes me that it now takes over a month to assemble one of these things and get it shipped out to the consumer. Apparently it was in stock when I ordered it and now it’s stuck in manufucturing?! What happened to the just in time manufacturing process that Dell revolutionized and streamlined!? If you are going to push a marketing campaign to millions of consumers you best be sure to get your inventory in order to meet the demand.<\/p>\n
Forget about calling Dell customer support, they’ll slam you on hold and force you to listen to Liberace<\/a>. The forum group is pretty active with people that are in the same boat – Dell’s Bitch Forum<\/a>.<\/p>\n With turn around time this sluggish, a business can not wait for delays like this. Fortunately this product isn’t as critical as a downed server or a presentation laptop but this sort of behavior is totally unacceptable and cast increased doubt on Dell’s ability to meet customer demand and satisfaction.<\/p>\n I love how nice they are on the automated emails: “We hope you will think of Dell for all of your future computing needs.Sincerely,Dell Online Sales” At this rate I doubt I will ever order from Dell again for any of my computing needs.<\/p>\n","protected":false},"excerpt":{"rendered":" To “Dell” With It! Part 2 What I thought would be a routine order of computer equipment has been a sluggish wait in eCommerce Limbo. Status as of Tuesday, January 21, 2003 9:59:16 AM Central Time 1. Order Processing: Wednesday, […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[68],"class_list":["post-25","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-user-experience"],"_links":{"self":[{"href":"https:\/\/onebitpixel.com\/aml\/index.php?rest_route=\/wp\/v2\/posts\/25","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onebitpixel.com\/aml\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/onebitpixel.com\/aml\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/onebitpixel.com\/aml\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/onebitpixel.com\/aml\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=25"}],"version-history":[{"count":0,"href":"https:\/\/onebitpixel.com\/aml\/index.php?rest_route=\/wp\/v2\/posts\/25\/revisions"}],"wp:attachment":[{"href":"https:\/\/onebitpixel.com\/aml\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=25"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/onebitpixel.com\/aml\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=25"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/onebitpixel.com\/aml\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=25"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}